Shipping policy

At River Refresh, we value every customer and want your order to arrive safely and on time. We carefully prepare and package each order so your products arrive ready for fresh activation whenever you need them.

Order Processing

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). Processing time is separate from shipping transit time.

During holidays, promotions or periods of high order volume, processing may take longer. We'll communicate significant delays that affect your order.

Shipping Rates & Delivery

River Refresh currently offers standard/economy shipping within the continental United States. Shipping charges are displayed at checkout based on your delivery destination.

We may offer free shipping promotions on qualifying purchases. When available, eligibility is based on the merchandise subtotal after discounts and before taxes and shipping. Promotional thresholds and terms are displayed at checkout.

Standard Shipping: Typically 3–7 business days after the carrier receives your package.
Shipping Carriers: We use carriers such as USPS, UPS or FedEx, depending on the shipment.

Delivery estimates are not guaranteed and may be affected by carrier operations, weather or other circumstances outside our control.

Shipping Destinations

We currently ship to addresses within the continental United States only. Shipping is not available to Alaska, Hawaii, U.S. territories or international destinations.

PO Box addresses are accepted and shipped via USPS.

Digital gift cards are delivered electronically and do not require shipping.

Order Tracking & Delivery Issues

Once your shipping label is created, you'll receive an email with tracking information. Tracking updates may take up to 24 hours or longer to appear after the carrier receives your package.

If your shipment is delayed, missing or damaged, please contact us so we can help investigate.

Delayed Shipments: We'll help review tracking information and investigate significant delivery delays.
Lost Shipments: Orders confirmed lost through carrier tracking or investigation will be replaced at no additional charge, including shipping.
Marked Delivered but Missing: Please check around your delivery location and with household members or neighbors before contacting us. We'll review these situations individually.
Damaged Shipments: Please report damage within 14 calendar days of delivery, as outlined in our Refund Policy.

Incorrect Addresses & Undeliverable Packages

Please review your shipping address carefully before placing your order. Orders cannot ordinarily be modified once placed.

If a package is returned to River Refresh because of an incorrect or incomplete address provided at checkout, we can arrange reshipping once the package has been received back and the customer has paid the additional shipping charge.

If the shipping error was caused by River Refresh, we'll correct it at no additional charge.

Shipping Delays & Unfulfilled Orders

If we cannot ship your order within the expected timeframe, we'll notify you and provide applicable options for the delay, cancellation or refund in accordance with consumer protection laws.

If an order cannot be fulfilled, we'll issue an appropriate refund to the original payment method.