Shipping policy

River Refresh Shipping Policy

At River Refresh, every order is mixed, packed, and shipped with care to ensure you receive fresh, ready-to-activate products.

Processing Time

Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). During product launches, sales, or peak seasons, processing may take up to 3–5 business days.

Shipping Methods & Rates

We ship using trusted carriers such as USPS, UPS, or FedEx, depending on your location and order size. Shipping rates are calculated at checkout and are based on order weight, destination, and carrier service.

• Standard Shipping: 3–7 business days

• Expedited Shipping: 2–3 business days (when available)
  

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details. Please allow up to 24 hours for the carrier to update tracking information.

Shipping Destinations

We currently ship to addresses within the United States (including Hawaii, Alaska, and U.S. territories). We do not ship International at this time.

Delivery Issues

River Refresh is not responsible for delays caused by the carrier, weather, or incorrect shipping information provided by the customer. If your order is lost, damaged, or marked as “delivered” but you have not received it, contact marc@riverrefresh.com within 7 days so we can help investigate.

Freshness Guarantee

All River Refresh products are made and shipped to maintain optimal potency. Please open and activate your products promptly upon arrival for best results.