Refund policy

At River Refresh, every customer matters. We want you to feel confident in your purchase and have a positive experience with our products.

Because of the consumable nature of our products, all sales are final, and returns or exchanges are not accepted, except as required by applicable law.

If something isn't right or you're not satisfied with your purchase, please reach out. We value your feedback, want to understand your concern and see how we can make it right.

Damaged, Missing, Incorrect or Defective Products

If your order arrives damaged, is missing items or components, or contains incorrect products, please contact marc@riverrefresh.com within 14 calendar days of delivery.

Suspected product defects, whether identified before or after activation, will be reviewed individually, including those reported beyond the initial 14-day window.

To submit a claim, please provide:

Your order number
A description of the issue
Clear photographs documenting the affected product, packaging or defect

Additional documentation may be requested to verify the claim and support quality control. Exceptions to documentation requirements may be considered individually at River Refresh's discretion, subject to applicable law.

Please retain affected items and original packaging until your claim has been reviewed, unless doing so would be unsafe.

Approved claims will generally be resolved as follows:

Replacement: The affected item or component will be replaced at no additional charge, including shipping.
Refund: If a replacement is unavailable, unsuitable or a refund is required by applicable law, an appropriate refund will be issued to the original payment method.

Digital Gift Cards

Digital gift cards are nonrefundable once issued, except as required by applicable law.

Order Cancellations

Orders cannot be canceled or modified once placed, except where required by law. Please review your items, quantities and shipping information carefully before completing your purchase.